 | ||||||||||
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 | ||||||||||
Video Mystery Shopping Web Based Video and Reporting The Shadow Agency is a pioneer of this innovative Mystery Shopping approach in 1995. Our trained shoppers are equipped with state-of-the-art hidden cameras that record the entire session on video and audio. This valuable information... MORE |
 |
Recorded Telephone Shopping Web Based Audio and Reporting We provide recorded evaluations conducted by phone to assess customer service and call handling processes. MORE |
 |
Traditional On Site Written Evaluations We conduct realistic shopper scenarios to collect objective assessments of the experience from the customer‘s perspective. We assess customer service, sales process, merchandising, and staff. MORE |
Copyright 2010 The Shadow Agency-Newmark
