The Shadow Agency-Newmark

By using The Shadow Agency-Newmark, you get a team of highly skilled professionals that leverages state of the art equipment to evaluate the customer experience , giving your business a competitive advantage.

The Shadow Agency-Newmark Approach

As a pioneer of Video Mystery Shopping in 1995, the Shadow Agency-Newmark leads the way in its industry. We pride ourselves on having developed this innovative approach. The data we obtain, analyze and deliver enables our clients to see their business through their customer‘s eyes. This information ultimately enables our clients to drive their business in ways that truly improve the customer experience, resulting in improvements in sales and client satisfaction. Shoppers trained in our methodology, coupled with innovative technology and our uniquely client oriented approach enables us to offer a highly successful program:

•	Client Driven Solution. We partner with our clients to understand their goals and objectives and develop a program that is customized to meet those needs.
•	Highly Trained Mystery Shoppers. Our shoppers are trained in our Mystery Shopping approach and technology prior to engagement at the client site. They understand how to conduct objective and accurate assessments of employees and operations.
•	Multiple Customer Touch Points. We offer shopping services to evaluate the customer experience in its entirety. We provide services to evaluate the customer experience via telephone and in-person.
•	State of the Art Technology. Our shoppers are equipped with the latest technology, wearing a hidden button camera that records the entire interaction on video as well as audio.
•	Electronic Content Distribution. Traditionally you would receive a videotape, CD or DVD in the mail along with a hard copy report. The Shadow Agency has the ability to provide customized web based reporting and your video via secured web based servers at no additional charge.
•	Nationwide Coverage. We provide comprehensive coverage and have shoppers in locations across the U.S.
•	No Set up Fees. We waive charges associated with setting up customized scenarios and online reporting.

We will partner with you to develop a customized program that delivers results. Call us today, and let us help you get the customer‘s perspective!

One bad customer experience not only goes out word of mouth, it might go out social media. It‘s unlikely to go viral, but it‘ll hurt none- the-less. Shopping services are a bargain in comparison.
TESTIMONIALS

There are several touchpoints in your service. Vet your entire customer service cycle, from the initial call through the sale, follow-up and aftercare.
CUSTOM DEMO

Office - 817-281-1100 / Toll Free 877-874-2369