Mystery Shopping :::

Video > Video Mystery Shopping - The Shadow Agency was a pioneer of this innovative Mystery Shopping approach in 1994. Our trained shoppers are equipped with state-of-the-art hidden cameras ... more

Audio > Recorded Telephone Shopping - We provide recorded evaluations conducted by phone to assess customer service and call handling processes ... more

Written > Traditional Onsite Written Evaluations - We conduct realistic shopper scenarios to collect objective assessments of the experience from the customer's perspective. We assess customer service, sales process, merchandising, and staff ... more

Industries Served :::

• New Homes
• Apartments
• Retail Stores
• Auto Dealerships
• Restaurants
• Property Management

Over 20 Years :::

We have celebrated over 20 years of video mystery shopping.

Special About Us :::

NO setup fees
FREE personalized demo
COMPETITIVE pricing
NATIONWIDE network

New Partnership :::

The Shadow Agency is proud to announce a new partnership with Grace Hill. TSA is the new vendor for Grace Hill's mystery shopping needs. Please register on both the TSA site as well as Grace Hill's site in order to be eligible to apply for all shops.