About The Shadow Agency-Newmark :::

The Shadow Agency-Newmark is a full service Mystery Shopping company providing its services nationwide. We provide Mystery Shopping services to all industries including major new home builders, property management companies, and retail operations.Our focus is to develop a customized program for our clients which targets those areas of concern that when evaluated and acted upon lead to tangible business results. We perform each shopping scenario with attention to detail, accuracy, and consistency.

We lead the industry in delivering innovative Mystery Shopping solutions. We helped pioneer Video Mystery Shopping in 1994 and are continually investing in the development of new approaches for our clients. Those solutions include a unique ability to distribute content via web-based reporting and secure servers.

Our clients leverage our services to capture data regarding their customer's experiences. This information enables our clients to gather a true picture of staff and operations. Our clients find this information extremely valuable and are able to make adjustments to staff and operations as needed. We offer our clients video mystery shopping, recorded telephone shopping, and traditional onsite evaluations.

The Shadow Agency-Newmark realizes that we are only as valauable as the services we provide our customers. We would love the opportunity to earn your business.

1994 :::

The Shadow Agency helped pioneer video mystery shopping.
How we do it.

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Companies that take advantage of our mystery shopping services report improved performance and profits.
Testimonials