Video >Video Mystery Shopping - The Shadow Agency was a pioneer of this innovative Mystery Shopping approach in 1994. Our trained shoppers are equipped with state-of-the-art hidden cameras ... more
Audio >Recorded Telephone Shopping - We provide recorded evaluations conducted by phone to assess customer service and call handling processes ... more
Written >Traditional Onsite Written Evaluations - We conduct realistic shopper scenarios to collect objective assessments of the experience from the customer's perspective. We assess customer service, sales process, merchandising, and staff ... more
Industries Served :::
Over 20 Years :::
We have celebrated over 20 years of video mystery shopping.
Special About Us :::
NO setup fees FREE personalized demo COMPETITIVE pricing NATIONWIDE network