Let's go shopping :::
How We Do It :::
By using The Shadow Agency-Newmark, you get a team of highly-skilled professionals who leverages state-of-the-art equipment to evaluate the customer experience, giving your business a competitive advantage.As a pioneer of Video Mystery Shopping in 1994, the Shadow Agency-Newmark leads the way in its industry. We pride ourselves on having developed the innovative approach, The data we obtain, analyze, and deliver enables our clients to see their business through their customers' eyes. This information ultimately enables our clients to drive their business in ways that truly improves the customer experience, resulting in improvements in sales and client satisfaction. Shoppers trained in our methodology, coupled with innovative technology and our uniquely client-oriented approach, enables us to offer a highly successful program:
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It's Costly :::
One bad customer experience not only goes out word of mouth, it might go out social media. It‘s unlikely to go viral, but it will hurt none the less. Shopping services are a bargain in comparison.