How We Do It :::

By using The Shadow Agency-Newmark, you get a team of highly-skilled professionals who leverages state-of-the-art equipment to evaluate the customer experience, giving your business a competitive advantage.As a pioneer of Video Mystery Shopping in 1994, the Shadow Agency-Newmark leads the way in its industry. We pride ourselves on having developed the innovative approach, The data we obtain, analyze, and deliver enables our clients to see their business through their customers' eyes. This information ultimately enables our clients to drive their business in ways that truly improves the customer experience, resulting in improvements in sales and client satisfaction. Shoppers trained in our methodology, coupled with innovative technology and our uniquely client-oriented approach, enables us to offer a highly successful program:

  • Client Driven Solution. We partner with our clients to understand their goals and objectives and develop a program that is customized to meet those needs.
  • Highly-Trained Mystery Shoppers. Our shoppers are trained in our Mystery Shopping approach and technology prior to engagement at the client site. They understand how to conduct objective and accurate assessments of employees and operations.
  • Multiple Customer Touch Points. We offer shopping services to evaluate the customer experience in its entirety. We provide services to evaluate the customer experience via telephone and in person.
  • State-of-the-Art Technology. Our shoppers are equipped with the latest technology, wearing a hidden button camera that records the entire interaction on video as well as audio.
  • Electronic Content Distribution. Traditionally, you would receive a videotape, CD, or DVD in the mail along with a hard copy report. The Shadow Agency-Newmark has the ability to provide customized web-based reporting and you video via secure servers at no additional charge.
  • Nationwide Coverage. We provide comprehensive coverage and have shoppers in locations across the U.S.
  • No Setup Fees. We waive charges associated with setting up customized scenarios and online reporting.
We will partner with you to develop a customized program that delivers results. Call us today and let us help you get the customer's perspective.

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It's Costly :::

One bad customer experience not only goes out word of mouth, it might go out social media. It‘s unlikely to go viral, but it will hurt none the less. Shopping services are a bargain in comparison.

Testimonials