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817.281.1100 or 877.874.2369

The Shadow Agency-Newmark
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Mystery Shopping :::

Video > Video Mystery Shopping - The Shadow Agency was a pioneer of this innovative Mystery Shopping approach in 1994. Our trained shoppers are equipped with state-of-the-art hidden cameras ... more

Audio > Recorded Telephone Shopping - We provide recorded evaluations conducted by phone to assess customer service and call handling processes ... more

Written > Traditional Onsite Written Evaluations - We conduct realistic shopper scenarios to collect objective assessments of the experience from the customer's perspective. We assess customer service, sales process, merchandising, and staff ... more

Industries Served :::

  • New Homes
  • Apartments and Property Management
  • Retail Stores
  • Auto Dealerships
  • Restaurants
  • Internet Shops

Over 20 Years :::

We have celebrated over 20 years of video mystery shopping.

Special About Us :::

NO setup fees
FREE personalized demo
COMPETITIVE pricing
NATIONWIDE network
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817.281.1100 | 877.874.2369
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