Mystery Shopping :::

Video > Video Mystery Shopping - The Shadow Agency was a pioneer of this innovative Mystery Shopping approach in 1994. Our trained shoppers are equipped with state-of-the-art hidden cameras ... more

Audio > Recorded Telephone Shopping - We provide recorded evaluations conducted by phone to assess customer service and call handling processes ... more

Written > Traditional Onsite Written Evaluations - We conduct realistic shopper scenarios to collect objective assessments of the experience from the customer's perspective. We assess customer service, sales process, merchandising, and staff ... more

Industries Served :::

• New Homes
• Apartments and Property Management
• Retail Stores
• Auto Dealerships
• Restaurants
• Internet Shops

Over 20 Years :::

We have celebrated over 20 years of video mystery shopping.

Special About Us :::

NO setup fees
FREE personalized demo
COMPETITIVE pricing
NATIONWIDE network