Let's see what people have to say about us :::
Maury Kennedy, Palm Harbor Homes
We have been partners with The Shadow Agency for over five years as part of our customer satisfaction enhancement program. We have integrated the lessons learned from the shopper videos into the DNA of our company and our sales and customer satisfaction have both increased significantly. We use the videos daily as a means of instruction for current team members and as part of our continuing development of new and better ways to serve our customers. But we also use the video shops as an incentive program for our salespeople and it has been unbelievably successful in helping shape and improve our sales and delivery process. The Shadow Agency has been a key partner in our growth and improvement - and always will be in the future.
Becky Carter, Director of Learning and Development, Hawthorne Residential Partners
I have had the pleasure to partner with The Shadow Agency for the past 5 years. In the past 2-3 years I have ordered an average 150-200 audio/video shops per quarter. Their team is always very efficient and timely in getting the shops and reports completed. I would highly recommend Russell and his team.
Fortune 500 Homebuilder
The Shadow Agency a great business partner and has been for several years. The video shops are a great tool to get an objective view of how well our sales teams perform in real world conditions. This helps us identify potential training gaps and drive performance improvement on the job. The entire staff is personable and professional, they are prompt to respond to inquiries, provide timely shops and accurate reports. We highly recommend the Shadow Agency!
Walk Your Talk :::
Candid audio and video leverages customer feedback and is one of the most effective ways to train your people.